My TLC Store FAQs
Frequently Asked Questions
- Can I shop by mobile phone or tablet?
- Can I place an order for an out of stock item?
- How do I know what size to order?
- What is the turnaround time for product?
- Why is the production time 10 business days?
- What payment method do you accept?
- How do we ship?
- Do we ship internationally?
- How do I process a return?
- How can I check the status of my order?
- Can I cancel my order once it has been placed?
- Can I change my order once it has been placed?
- What if it has the wrong embroidery?
- How do I check the status of my order?
- Can I shop by mobile phone or tablet?
- Yes, the webpage is mobile optimized. Back to top
- Can I place an order for an out of stock item?
- No, our site is built so that you will not be able to place an order for an item that is out of stock or on backorder. This website is able to retrieve inventory levels directly from our suppliers and will not allow you to order items that are out of stock. You will be able to be notified by email (if you have an account with us) by selecting on the checkbox next to the item entitled “notify me when item is back in stock”. Back to top
- How do I know what size to order?
- Please refer to the Size Chart link on each product for that product's size chart. Back to top
- What is the turnaround time for product?
- Please allow 10 business days and 2-3 days shipping to receive product. Back to top
- Why is the production time 10 business days?
- We do not stock any product in a warehouse. Every order is special ordered from our supplier and shipped directly to our embroider for further processing. Our embroiderer handles each and every order with the utmost diligence to ensure the proper embroidery is applied to each order. It is then boxed and shipped to the address you provide. If your order does not require embroidery, it is then boxed and shipped to your address. Back to top
- What payment method do you accept?
- We accept all major credit cards. We do not accept any credit cards that draw outside of the United States or PayPal. Back to top
- How do we ship?
- We utilize USPS or FedEx to ship most orders. Please allow 2-5 business days after your order ships for your order to arrive from our distributor located in the Orlando, FL area. We can ship your new uniforms to your hospital location only. Back to top
- Do we ship internationally?
- Unfortunately, at this time we do not offer international shipping. We will only ship within the continental United States to the lower 48 states. Back to top
- How do I process a return?
- Please contact us at [email protected] to inquire about returns.
- How can I check the status of my order?
- Please login to your account and click Account in located at the top left of the page. Click Orders and then tracking for the order you are wishing to track.
If you are having difficulty accessing your account, please contact us at [email protected] and we will be happy to assist you. Please provide your name and order number for us to be able to better provide you information. Back to top - Can I cancel my order once it has been placed?
- Yes you can but you will need to contact us within 24 hours of purchase time. Please contact us at [email protected]. Please include in the subject line “CANCEL ORDER” and your order number. This will alert us that this email needs immediate attention. In the body of the email please include your name, order number, and the reason for cancellation. Once confirmed and processed a webstore credit will be applied for your cancel order total amount paid. You can then log-in and place another order for the correct product. Back to top
- Can I change my order once it has been placed?
- Product: No the product cannot be changed on your order. Each and every product is purchased directly from our supplier at time of order. If you need to cancel your order please contact us at [email protected]. Please include in the subject line “CANCEL ORDER” and your order number. This will alert us that this email needs immediate attention. In the body of the email please include your name, order number, and the reason for cancellation. Once confirmed and processed a webstore credit will be applied for your cancel order total amount paid. You can then log-in and place another order for the correct product..
Embroidery: Yes, if contacted within 24 hours of placing your order. Back to top - What if it has the wrong embroidery?
- If the fault is of My TLC Store, we will fully replace your order. Please contact us directly at [email protected] and we would be happy to assist. When contacting us please put in the subject line “DEFECTIVE MERCHANDISE” and your order number. In the body of the email, please specify your name, order number, the issue and a picture of the defective part of the product.
Understandably, we cannot accept returns if the wrong information was input at time of order. All orders are custom made to the specifications listed on each order. Back to top - How do I check the status of my order?
- Please login to your account and click Account in located at the top left of the page. Click Orders and then tracking for the order you are wishing to track.
If you are having difficulty accessing your account, please contact us at [email protected] and we will be happy to assist you. Please provide your name and order number for us to be able to better provide you information. Back to top